Privacy Policy | Sell My Round

This Privacy Policy explains how we collect and use your personal information when you contact us, request a valuation for your window cleaning round, or otherwise use this website. We are committed to handling your information carefully and in line with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Please note that some company details below are placeholders and will be confirmed before this policy is finalised.

1. Who we are

Sell My Round Ltd ("Sell My Round", "we", "us" or "our") is the data controller responsible for your personal information. A data controller is the organisation that decides how and why your information is used.

Company: Sell My Round Ltd
Registered office: [Registered office address], Scotland, United Kingdom
Company number: SC000000 (registered in Scotland)
Privacy enquiries: privacy@sellmyround.co.uk
General enquiries: hello@sellmyround.co.uk
Telephone: 0141 234 5678

If you have any questions about this policy or about how we handle your information, please contact us using the details above.

2. What this policy covers

This policy covers the personal information we collect when you:

complete our valuation or contact forms;
email, call or otherwise get in touch with us about selling all or part of your round;
browse this website.

It does not cover any third party websites that we link to. Those sites have their own privacy policies and we are not responsible for how they handle your information.

3. Information we collect

Most of the information we hold is information you give us directly when you ask us to look at your round. Depending on what you choose to share, this may include:

Information you provide

your name;
your mobile or telephone number;
your email address;
your business or trading name;
the area or areas your round covers;
an indication of your round value or turnover;
the number of customers on the round;
the average price per clean;
the type of customers (for example residential, commercial or a mix);
the cleaning method used (for example water-fed pole, traditional or both);
how customers pay you (for example cash, bank transfer, direct debit or a payment app);
whether you want to sell the full round or only part of it;
your reason for selling;
your preferred timescale; and
any notes or extra details you choose to add.

You do not have to provide all of this information, but the more you share, the more accurate any indicative valuation is likely to be.

Technical and usage information

When you visit this website, we may also collect limited technical information, such as your IP address, browser type and device, and basic information about how you use the site. This is collected through cookies and similar technologies. Please see our Cookie Policy for more detail.

We do not collect special category data (such as health or political information) and we ask that you do not send it to us.

4. How we collect your information

Directly from you when you complete a form, send an email, call us or speak with one of our buyers.
Automatically through cookies and similar technologies when you use this website, where you have agreed to non-essential cookies.

5. How and why we use your information

We use your information to review the round you have told us about, to respond to your enquiry, to provide an indicative valuation, and, where there is a fit, to discuss and progress a possible offer. The table below sets out our main purposes and the lawful basis we rely on under the UK GDPR.

What we use it for	Types of data	Lawful basis
Responding to your enquiry and contacting you about your round	Name, contact details, enquiry details	Steps taken at your request prior to entering a contract; our legitimate interests in responding to enquiries
Assessing your round and preparing an indicative valuation	Round details (area, value, customer numbers, price per clean, customer type, method, payment methods, notes)	Our legitimate interests in assessing whether to make an offer; steps prior to entering a contract
Discussing and progressing a possible purchase	All of the above, plus any further details you choose to share	Steps prior to entering a contract; our legitimate interests
Operating and securing this website	Technical and usage data	Our legitimate interests in running a safe and functioning website; consent for non-essential cookies
Meeting our legal and regulatory obligations	Relevant records of dealings with you	Compliance with a legal obligation

Where we rely on legitimate interests, we have considered whether those interests are overridden by your rights, and we believe our use of your information is reasonable and expected. Where we rely on your consent (for example for non-essential cookies), you can withdraw it at any time.

We do not use your information for automated decision making that produces legal or similarly significant effects, and we do not carry out profiling of this kind.

6. Confidentiality and how we handle round information

We understand that the details of your round are sensitive and commercially valuable, and we treat them as confidential. To be clear:

We do not publicly list, advertise or display rounds. We are not a broker or a marketplace.
The information you share at the enquiry stage is used only to review your round and to respond to you.
We only ask for detailed customer information, such as addresses or full customer lists, if you decide you want to proceed and it becomes necessary for due diligence or completing a purchase. You are never required to share this simply to receive an indicative valuation.
Access to your information within our business is limited to the people who need it to deal with your enquiry.

7. Sharing your information

We do not sell your personal information to anyone. We share it only where necessary, and only with:

Service providers who help us run our business and this website, such as hosting, email, form and IT providers. These providers act on our instructions and are bound to keep your information secure.
Professional advisers such as accountants, solicitors or insurers, where reasonably needed in connection with a possible purchase or to protect our legal interests.
Authorities or other parties where we are required to share information by law, to comply with a legal obligation, or to establish, exercise or defend legal claims.

If our business is ever sold or reorganised, your information may be transferred as part of that process, subject to appropriate protections.

8. How long we keep your information

We keep your information only for as long as we need it for the purposes set out in this policy. In general:

If we do not proceed with your enquiry, we typically keep your details for a limited period afterwards so we can deal with any follow-up, and then delete or anonymise them.
If we enter into a transaction with you, we keep relevant records for as long as needed to manage that relationship and to meet our legal, accounting and tax obligations.

The specific retention periods will be confirmed in our internal records and are placeholders to be finalised. Where information is no longer needed, we securely delete or anonymise it.

9. Where your information is stored and international transfers

We aim to store and process your information within the UK. Some of our service providers may store or process data outside the UK. Where that happens, we take steps to make sure your information is protected to a standard consistent with UK data protection law, for example by relying on an adequacy decision or by putting appropriate safeguards in place such as the International Data Transfer Agreement or standard contractual clauses. You can contact us for more information about these safeguards.

10. Your rights

Under the UK GDPR you have a number of rights over your personal information. These include the right to:

Access the personal information we hold about you;
Rectification of inaccurate or incomplete information;
Erasure of your information in certain circumstances;
Restriction of how we use your information in certain circumstances;
Object to our use of your information where we rely on legitimate interests;
Data portability, allowing you to receive certain information in a usable format;
Withdraw consent at any time where we rely on consent, without affecting earlier processing.

To exercise any of these rights, please contact us at privacy@sellmyround.co.uk. We will respond within the timescales required by law, normally one month. There is usually no charge, although we may decline or charge for requests that are clearly unfounded or excessive. We may need to confirm your identity before acting on a request.

If you are not happy with how we have handled your information, you have the right to complain to the Information Commissioner's Office (ICO), the UK regulator for data protection. We would, however, appreciate the chance to address your concerns first.

Website: ico.org.uk
Helpline: 0303 123 1113

11. Security

We take appropriate technical and organisational measures to protect your information against loss, misuse and unauthorised access, including access controls and secure systems for our website and communications. No method of transmission or storage is completely secure, but we work to keep your information safe and to limit access to those who need it.

12. Children

This service is intended for business owners who run a window cleaning round. It is not aimed at, or intended for use by, anyone under the age of 18, and we do not knowingly collect information about children. If you believe a child has provided us with personal information, please contact us so we can remove it.

13. Links to other websites

This website may contain links to other websites that we do not control. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policy of any website you visit.

14. Changes to this policy

We may update this policy from time to time, for example to reflect changes in how we work or in the law. When we make changes, we will update the "Last updated" date at the top of this page. Where changes are significant, we will take reasonable steps to bring them to your attention.

15. How to contact us or make a complaint

If you have any questions about this policy, want to exercise your rights, or wish to make a complaint, please contact us:

Email: privacy@sellmyround.co.uk
Telephone: 0141 234 5678
Post: Sell My Round Ltd, [Registered office address], Scotland, United Kingdom